Getting Help If you experience a problem while using Mail Markup Office, the following resources are available to help you resolve it: • Help and user guide • Knowledge base • Support ticket Help and User Guide The Help and user guide are the first resources you should use if you experience a problem with Mail Markup Office. The Help can be viewed by clicking the Help button in the Mail Markup Office interface (Fig. 3). Alternatively it can be opened in an Internet browser using the following URL: funasset.com/help/mail_markup/index.html The user guide is available as a PDF document and replicates the content of the Help but in a printable format. It can be downloaded from the following Web page: funasset.com/support/downloads_guides.asp Knowledge Base Prior to requesting support it is advised you browse the Knowledge Base on the Funasset website for a solution to your problem. Use the following URL to view the Knowledge Base in an Internet browser: funasset.com/support/knowledge_base.asp Support Ticket The Funasset support ticket system is the preferred method for requesting support. Use the following URL to access the support ticket system in an Internet browser: funasset.com/user_account/support_tickets.asp NOTE: A Funasset user account is required to access the support ticket system.
