Getting Help If you experience a problem while using Mail Markup Pro, the following resources are available to help you resolve it: • Help and user guide • Knowledge base • Support ticket Help and User Guide The Help and user guide are the first resources you should use if you experience a problem with Mail Markup Pro. The Help can be viewed in the Mail Markup Pro interface by opening the Help tab (Fig. 19).* Alternatively it can be opened in an Internet browser using the following URL: funasset.com/help/mail_markup_pro/index.html The user guide is available as a PDF document and replicates the content of the Help but in a printable format. It can be downloaded from the following Web page: funasset.com/support/downloads_guides.asp *NOTE: If licence information is displayed on the Help tab instead of the Help, click the New button in the Licence panel. Knowledge Base Prior to requesting support it is advised you browse the Knowledge Base on the Funasset website for a solution to your problem. Use the following URL to view the Knowledge Base in an Internet browser: funasset.com/support/knowledge_base.asp Support Ticket The Funasset support ticket system is the preferred method for requesting support. Use the following URL to access the support ticket system in an Internet browser: funasset.com/user_account/support_tickets.asp NOTE: A Funasset user account is required to access the support ticket system.
