Getting Help

If you experience a problem while using SilentPrint3, the following resources are available to help you resolve it:

•	User guide and help

•	Knowledge base

•	Support ticket

NOTE:

It is advised the Client and Service are updated to the latest version prior to seeking help.

User Guide and Help

The user guide and help are the first resources you should use if you experience a problem with SilentPrint3. The Known Issues section may be particularly useful.

The help can be viewed by clicking the Help button (Fig. 14) on the Status Bar of the interface (Fig. 6).

Fig. 14 Help button

Alternatively, use the following link:

funasset.com/help/silentprint3/index.html

The user guide is available as a PDF document and replicates the content of the help but in a printable format. It can be downloaded from the following location:

funasset.com/documentdownloads

Knowledge Base

Prior to requesting support it is advised you browse the Knowledge Base on the Funasset website for a solution to your problem.

The Knowledge Base can be viewed by clicking the Knowledge Base button (Fig. 15) on the Status Bar of the interface (Fig. 6).

Fig. 15 Knowledge Base button

Alternatively, use the following link:

funasset.com/knowledgebase

Support Ticket

The Funasset support ticket system is the preferred method for requesting support.

The support ticket system can be viewed by clicking the Support Ticket button (Fig. 16) on the Status Bar of the interface (Fig. 6).

Fig. 16 Support Ticket button

Alternatively, use the following link:

funasset.com/supporttickets

NOTE:

A Funasset user account is required to access the support ticket system.

Log Files

It is likely a member of the Funasset support team will request one or more SilentPrint3 Log Files when trying to resolve an issue. These must be added to a zip file then attached to a support ticket.

MORE:

For details about saving Log Files, refer to Log Files > Saving a Task Log File and Saving Client Log Files.