Funasset's Hybrid Mail Powers Civica’s SmartMail Solution for RFL NHS Foundation Trust

Funasset's Hybrid Mail Powers Civica’s SmartMail Solution for RFL NHS Foundation Trust

Another hybrid mail installation at an NHS Trust demonstrates Funasset is a leading developer and supplier of patient communication solutions.

  • Mark Williams
  • Hybrid Mail
Funasset, a leading innovator in hybrid mail solutions, has played a pivotal role in enhancing patient communication for the Royal Free London NHS Foundation Trust (RFL). Leveraging Funasset’s advanced hybrid mail technology, Civica developed the SmartMail solution, transforming the Trust’s approach to managing breast screening appointments.

The Royal Free London NHS Foundation Trust, one of the UK’s largest cancer care providers, supports over 1.3 million people through its London Breast Screening Programme Administration Hub. Faced with the challenge of sending approximately 500,000 appointment letters annually, the Trust needed a solution to address communication inefficiencies contributing to costly missed appointments and delayed diagnoses.

Funasset’s hybrid mail technology provided the foundation for Civica’s SmartMail solution, which the Trust adopted after a competitive procurement process. The innovative solution, implemented in just four weeks, has significantly streamlined the Trust’s communication strategy, resulting in improved patient engagement and healthcare outcomes.

Transforming Communication Through Innovation


Civica’s SmartMail, powered by Funasset’s hybrid mail, integrates seamlessly with the Breast Screening Programme’s NBSS patient administration system. This integration reduces errors, streamlines processes, and validates addresses in real-time.

SmartMail offers flexible communication methods, including e-delivery and accessible formats, allowing personalized and batch correspondence. The user-friendly web portal empowers staff to edit and preview letters independently, eliminating reliance on external service providers and reducing operational delays.

Delivering Results for the Royal Free London


The Royal Free London NHS Foundation Trust has seen measurable benefits since implementing SmartMail, including:
  • Enhanced tracking and visibility of appointment communications.

  • A reduction in missed appointments due to timely, accurate notifications.

  • Greater efficiency and satisfaction for both patients and staff.

Missed appointments across the NHS result in more than £290 million in wasted costs annually, but innovative solutions like SmartMail, built on Funasset’s hybrid mail technology, are helping reduce these losses. By improving communication, the Trust is not only saving money but also enhancing patient care and outcomes.

Mark Dowson, Managing Director of Funasset says, “Our hybrid mail technology enabled Civica to deliver a patient communication solution on time and within budget. We were able to tailor the system for RFL’s specific requirements which, along with proven off-the-shelf capabilities, improved efficiency, enhanced staff visibility of patient communications, provided detailed custom reporting and reduced costs.”

Broad NHS Adoption


Funasset’s hybrid mail solution is trusted by 26 NHS Trusts and hospitals, including Maidstone & Tunbridge Wells, Moorfields Eye Hospital, and Birmingham & Solihull Mental Health Trust. This extensive adoption highlights Funasset’s proven capability to meet the diverse needs of healthcare providers across the UK.

If you are interested in a hybrid mail system for your NHS Trust or hospital, please contact us now.
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Funasset Limited is a UK software development company founded in 1986. It specialises in document and mail solutions that are used globally by businesses and organisations including Xerox, Civica, the NHS and local Government. Read more

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