Omnicomm is a communication management solution designed for organisations that need to create, process and deliver printed or digital documents to customers, suppliers and other contacts.
From invoices, statements and account information to letters, notifications, reminders and general correspondence, Omnicomm provides a central platform for managing high volumes of business communications more efficiently.
Documents can be created by staff, generated automatically by existing business systems or submitted in bulk, before Omnicomm manages the processing and delivery workflow. Communications can then be produced as physical mail or delivered electronically by email and messaging.
This makes Omnicomm suitable for almost any organisation that regularly sends documents outside the business and wants to reduce administration, automate repetitive processes and gain greater control over outgoing communications.
Designed for Everyday Business Communication
Many businesses still rely on a mixture of manual printing, local printers, email systems and external mailing services to communicate with customers and suppliers.
Omnicomm brings these processes together by providing a common communication platform between the applications used to create documents and the channels used to deliver them.
Whether a business sends a handful of documents each day or thousands of transactional communications every month, Omnicomm can provide a consistent process from document creation through to final delivery.
Suitable for a Wide Range of Business Documents
Omnicomm can be used to process virtually any business communication that needs to be delivered as a printed or digital document.
- Invoices and credit notes.
- Statements and account information.
- Customer letters and correspondence.
- Supplier communications.
- Renewal and reminder notices.
- Contracts and supporting documents.
- Notifications and service updates.
- Appointment and booking information.
- Reports and scheduled documents.
- High-volume transactional correspondence.
How Omnicomm Works
Documents can enter Omnicomm in several different ways depending on how they are produced within the organisation.
Staff can create or upload communications through the web interface, print documents directly to Omnicomm from existing Windows applications, place automatically generated files into a monitored Drop Folder or integrate business systems directly using the Omnicomm API.
Once received, Omnicomm processes the communication according to predefined rules and prepares it for the required delivery channel.
For physical mail, documents can be prepared for printing, folding, inserting and postal delivery. Digital communications can be delivered electronically by email or messaging, allowing printed and digital output to form part of the same managed workflow.
Integrates With Existing Business Systems
Omnicomm is designed to work alongside the applications businesses already use rather than forcing organisations to replace established systems and workflows.
Documents generated by accounting software, CRM systems, ERP platforms, document management systems, bespoke applications and other business software can all be passed into Omnicomm for processing and delivery.
Integration can range from simple print-based or file-based submission through to fully automated API connections, allowing businesses to choose the level of integration that best suits their requirements.
Benefits for Business
Reduce Administration
Automating document processing reduces the amount of time staff spend printing, preparing, sorting and sending correspondence manually.
Reduce Communication Costs
Centralised processing can help reduce the costs associated with local printing, consumables, postage, equipment and manual document preparation.
Manage Printed and Digital Communication Together
Physical mail, email and messaging can be handled within the same overall communication platform, reducing the need to operate separate processes for different delivery methods.
Improve Consistency
Centralised processing rules and templates can help ensure communications are produced and delivered consistently across users, departments and locations.
Automate High-Volume Communications
Regular documents such as invoices, statements, reminders and notifications can be submitted automatically, reducing repetitive manual work and improving processing efficiency.
Continue Using Existing Software
Businesses can retain the applications and document templates they already use, with Omnicomm handling the subsequent communication workflow.
Improve Visibility and Control
Centralised management provides greater visibility of outgoing communication activity and helps organisations understand how different departments and systems are using communication services.
Support Flexible Working
Staff do not need to be physically located near printers, franking machines or mailrooms to produce correspondence, making Omnicomm suitable for distributed and hybrid working environments.
Flexible Ways to Use Omnicomm
Businesses can choose the most appropriate method for submitting documents to Omnicomm:
- Web Interface – for creating, uploading and submitting communications through a browser.
- Print Client – for sending documents directly from existing Windows applications.
- Drop Folder – for automatically processing documents generated by business systems.
- API – for direct integration with software applications and automated workflows.
These methods can be used together, allowing different departments and systems within the same organisation to interact with Omnicomm in the way that best suits their existing processes.
Omnicomm for Print and Mail Providers
Omnicomm can also be used by existing print and mail providers that want to expand their services beyond traditional physical mail production.
By deploying Omnicomm as a badged solution, printers can offer customers their own branded online communication platform while using Omnicomm technology to manage the underlying document submission, processing and delivery workflows.
This enables print providers to offer a more complete physical and digital communication service without having to develop a new software platform from the ground up.
Extend Existing Print Services
Customers can submit documents electronically through a branded interface, with physical mail routed into the printer's existing production environment for printing, finishing and postal delivery.
This allows printers to retain their existing production capabilities while making document submission easier and more accessible for customers.
Add Digital Communication
Omnicomm allows print providers to extend their offering beyond printed mail by incorporating email and messaging into the same service.
This gives customers access to both physical and digital delivery options through a single platform, helping print providers evolve from traditional print production into wider communication service providers.
Provide Customers With a Branded Solution
Omnicomm can be presented as part of the print provider's own service offering, allowing the provider to maintain its own brand and customer relationship.
The result is a professional, customer-facing communication solution that complements existing print and mail operations while introducing additional digital and automated services.
Create New Revenue Opportunities
By offering document submission, communication management and digital delivery alongside existing print production, printers can introduce new services to current customers and create opportunities to win additional business.
Customers that initially use the platform for physical mail can also be offered digital delivery, automated workflows and system integration as their communication requirements develop.
Benefits for Print and Mail Providers
- Offer a badged communication platform under your own brand.
- Provide customers with online document submission.
- Route physical mail directly into existing production workflows.
- Add email and messaging alongside traditional mail services.
- Provide automated and API-based document submission.
- Extend existing customer relationships with additional services.
- Create recurring revenue from communication management services.
- Offer both physical and digital delivery from a single solution.
- Modernise existing print services without developing a new platform internally.
One Platform for Business Communication
Omnicomm provides a flexible way for organisations to manage customer and supplier communications regardless of how those communications are created or delivered.
For businesses, it can simplify document production, reduce manual processes and bring physical and digital communication together. For print and mail providers, the same technology can provide the foundation for a branded communication service that extends existing production capabilities and creates new services for customers.
Whether Omnicomm is used internally by a business or offered as a managed service by an established print provider, it provides a scalable platform for modernising the complete communication process.