Printing problems with Word documents

  • SilentPrint

Problem

SilentPrint is unable to print Microsoft Word files and the SilentPrint Log file (silentprint.log) contains the following error:

printFile_DOC: PrintOut() failed
This method or property is not available because a document window is not active.

Solution

The problem is due to a bug in versions of Word 2000 prior to Service Release 1 (SR-1). Whilst Word functions correctly when used interactively, the bug is related to Word being automated (OLE automation).

In order to overcome the problem, Microsoft Word/Office needs to be updated to Service Release 1 (SR-1) or later.

Details regarding Office 2000 Service Pack 3 can be found here on the Microsoft support website.

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Funasset Limited is a UK software development company founded in 1986. It specialises in document and mail solutions that are used globally by businesses and organisations including Xerox, Civica, the NHS and local Government. Read more

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