Configuration file changes/additions not actioned

  • SilentPrint

Problem

Changes/additions made to the SilentPrint configuration file (SilentPrint.ini) are not actioned when SilentPrint is used.

Solution

SilentPrint.ini is initially located in the folder where SilentPrint is installed. However, when SilentPrint is first launched by a particular Windows user, SilentPrint.ini is copied to the Application Data\SilentPrint folder within the user’s Documents and Settings folder. Following this, SilentPrint continues to use this file for that particular user so this will be the one where changes/additions will need to be made.

Another reason for changes/additions to the SilentPrint.ini file not being actioned is that the associated configuration parameter has not been added to the correct section of the file. Refer to the SilentPrint User Guide for the correct positioning of configuration parameters.

NOTE: In order to view the Application Data folder and the SilentPrint sub-folder it may be necessary for you to select the “Show hidden files and folders” option within Windows Explorer.

Need more help?
Open a support ticket...

Funasset logo

Funasset Limited is a UK software development company founded in 1986. It specialises in document and mail solutions that are used globally by businesses and organisations including Xerox, Civica, the NHS and local Government. Read more

30th anniversary badge

  • BSI ISO 27001 badge
    Certificate No. IS 569934
  • BSI ISO 9001:2015 badge
    Certificate No. FS 715753
  • Cyber Essentials Plus badge