PDFs fail to print when SilentPrint is running as a Windows service

  • SilentPrint

Problem

SilentPrint may fail to print PDF files when it is running as a Windows service but prints them without any problems when running normally (i.e. not as a service).

Solution

The problem can be encountered when the service logon account has been changed from the account assigned by SilentPrint when the service was installed.

To rectify the problem, perform the following...

1. Stop the SilentPrint service;
2. Go to c:\documents and settings\all users\application data\silentprint and open the SilentPrint.ini file.
3. Under the section titled [MISC], the Show Adobe Apps parameter value should be changed to Yes;

Show Adobe Apps=Y

4. Save and close SilentPrint.ini;
5. Start the SilentPrint service.

Need more help?
Open a support ticket...

Funasset logo

Funasset Limited is a UK software development company founded in 1986. It specialises in document and mail solutions that are used globally by businesses and organisations including Xerox, Civica, the NHS and local Government. Read more

30th anniversary badge

  • BSI ISO 27001 badge
    Certificate No. IS 569934
  • BSI ISO 9001:2015 badge
    Certificate No. FS 715753
  • Cyber Essentials Plus badge