The solution consolidates the Trust’s entire mail output (including PAS letters) while reducing mail production and delivery costs. It consists of Funasset's hybrid mail software that provides mail composition, validation, sorting, combining, management and reporting, and third-party back-end processes including mail printing, finishing, delivery and tracking.

MTW had originally intended to use just the back-end processes of a leading UK mail delivery company. However, due to NHS N3 network security restrictions it was not possible for staff to transmit their mail to this facility. Funasset's hybrid mail software was therefore integrated to provide a single and secure point of connectivity to the system, and an interface for MTW staff to compose and manage their mail.

“By using our hybrid mail software, benefitting from the remote printing and finishing of the mail delivery company became possible for the Trust,” states Mark Dowson, Managing Director of Funasset.

Prior to being transmitted to mail delivery company, MTW’s mail is address and post code checked, sorted, and if necessary, combined by Funasset's hybrid mail software. This high level of pre-processing limits returned mail, ensures the best postage discounts are attained, and eliminates multiple enveloped mail pieces being delivered to a recipient.

Another benefit of integrating Funasset's hybrid mail software is that it enables an electronic copy of a patient’s letter to be automatically and seamlessly sent to their GP and/or consultant via the Docman system.

“Being able to send mail to Docman reduced the output and expense of printed mail considerably,” comments Mark. “Our hybrid mail software can even be configured to send an email of a letter to a patient. Maidstone hasn’t used this functionality but it is ready to go if and when they wish to see even more savings.”

The success of the combined Funasset's hybrid mail software and the third-party printing and finishing is measured in the savings MTW has made.

“In 2013 our mail production and delivery costs were reduced by 41%,” claims a representative of MTW’s Service Improvement Transformation Department.

If you would like to make your mail production more efficient and reduce associated overheads then contact Funasset now.

Click here to see more benefits of using Funasset's hybrid mail software within an NHS Trust.